Renting a Storage Unit

What do I need to rent a storage unit?
Bring valid government-issued photo identification, current contact information and an approved method of payment. You will also need a suitable lock for your unit. You may bring your own or purchase one from Titanium Storage.

Do I need to sign a long-term lease?
No. Titanium Storage rentals are month-to-month, with a minimum rental period of one month. After that, you can continue renting for as long as you need, subject to the rental agreement.

Can I reserve a storage unit in advance?
Yes. Reservations can be made up to one week before your planned move-in date, subject to availability.

Can I see a unit before I rent it?
Yes, when an appropriate unit is available to view. Our team can help you compare sizes and choose the best fit before you move in.

How do I choose the right size?
Tell us what you are storing — for example, the number of rooms, large furniture pieces, boxes or seasonal items — and our team can help you narrow down the best unit size. You can also use our Storage Size Guide.

What if the size I want is not available?
Availability changes regularly. We can help you choose the closest available size or discuss other options.

Payments & Billing

When is my rent due?
Monthly rent is due on or before the first day of each month, unless your rental agreement states otherwise for the initial rental period.

Can I set up automatic payments?
Yes. Automatic payments are available by credit card or ACH (Direct bank account payment). Titanium Storage does not use debit-card withdrawals for autopay.

What payment methods do you accept?
For automatic payments, we accept credit card or ACH. In the office, customers may pay by credit card, debit card, cash or cheque.

Is there a minimum rental period?
Yes. The minimum rental period is one month.

Do you prorate my final month when I move out?
Yes, if your move-out is completed on or before the 7th of the month. Your final rent can be prorated to your move-out date. If you move out after the 7th, the full month's rent is due.

Are there late fees?
Yes. Late fees and other account charges may apply when rent is overdue. Please refer to your current rental agreement or contact the office for the current fee schedule.

Access

When can I access my storage unit?
Titanium Storage customers have 24-hour access, seven days a week (may be subject to manager discretion).

How do I access the property?
Each customer is provided with an access card for facility gate entry. Keep your access card secure and do not lend it to anyone who is not authorized to access your unit.

Can I access my unit when the office is closed?
Yes. Your access card provides 24-hour facility access, even when the rental office is closed.

What happens if I lose my access card?
Contact Titanium Storage as soon as possible so the lost card can be deactivated and a replacement can be arranged.

Can someone else access my unit?
Access should be limited to you and people you authorize. If another person regularly needs access, contact the office so the account information can be kept current.

Locks

Do I need my own lock?
Yes. Customers are responsible for securing their unit with a suitable lock.

Can I bring my own lock?
Yes. You may bring your own suitable storage lock or purchase one from Titanium Storage.

Does Titanium Storage keep a spare key to my lock?
No. Your unit is secured with your own lock. Customers should not assume Titanium Storage has a spare key. If you lose your key or cannot open your lock, contact the office before attempting to remove it.

What if my lock needs to be cut off?
Contact the office first. We will go over the lock-removal procedure.

Insurance & Your Property

Does Titanium Storage insure the belongings in my unit?
No. Your stored belongings remain your responsibility. Titanium Storage does not provide insurance coverage for loss or damage to your personal property. Customers should maintain appropriate insurance coverage for their belongings.

What Can I Store?

What items are not allowed in a storage unit?
For safety and property protection, prohibited items include explosives, highly flammable materials, hazardous or toxic substances, illegal property, living animals, animal remains, perishable food and anything that may attract pests or create odours or contamination.

Can I store food?
No. Perishable food is not allowed to be stored. Food can attract pests and may damage your belongings or neighbouring units.

Can I store gasoline, propane or other flammable materials?
No. Explosive, highly flammable, toxic or hazardous materials are prohibited.

Can I store very valuable or irreplaceable items?
We recommend keeping jewellery, important documents, heirlooms, artwork and irreplaceable sentimental items in a location designed specifically for high-value property. Check the rental agreement for any value limits or restrictions.

Can I run a business from my storage unit?
Storage units are for storage, not for residential use, offices, workshops or day-to-day
business operations other than accessing items. Businesses may store inventory,
equipment or supplies where permitted by the rental agreement.

Moving Out

How much notice do I need to give?
Titanium Storage requires at least 30 days written notice before ending your rental.

What do I need to do before I move out?
Remove all belongings, remove your lock, sweep the unit and return the Titanium Storage access card.

How does final-month proration work?
Complete your move-out on or before the 7th of the month, and your final rent can be prorated to the move-out date. If you move out after the 7th, the full month's rent is due.

Account Information

What if my address, phone number or email changes?
Please notify Titanium Storage promptly whenever your contact information or alternate contact information changes. Keeping your information current is mandatory so you receive account notices and other communications.

Can my rental rate change?
Yes. Storage rentals are month-to-month, and rental rates or other terms may change with the notice required by the rental agreement.

Move-In & Move-Out Page

Moving Into Titanium Storage

1. Choose your unit. Tell us what you are storing and we will help you select the right size.
2. Reserve if needed. Reservations are accepted up to one week before your planned move-in date, subject to availability.
3. Complete your rental agreement. Bring government-issued photo ID and an approved method of payment.
4. Set up payment. Autopay is available by credit card or ACH. In-office payment options include credit card, debit card, cash and cheque.
5. Secure your unit. Bring an appropriate lock or purchase one from Titanium Storage.
6. Receive your access card. Your card provides 24-hour access to the facility.
7. Move in. The minimum rental period is one month.

Moving Out of Titanium Storage

1. Give at least 30 days written notice.
2. Plan your move-out date. If you complete your move-out by the 7th, your final rent can be prorated. After the 7th, the full month is due.
3. Remove all belongings from the unit.
4. Remove your lock.
5. Sweep the unit and leave it in good condition.
6. Return your access card.
7. Check out with the office so your move-out is recorded as complete.

Request a Unit:
Name, phone/email, desired unit size, preferred move-in date and short message.

Give Move-Out Notice:
Name, unit number, phone/email, planned move-out

Contact Us:
Name, contact information, subject and message.

Call-Back Request:
Name, phone number and best time to call.